Fit was the first question. Loyalty is the next.
NPS® surveys bring the world’s most widely used customer-loyalty measure into FitSignal, running on the same engine and the same personas as your PMF survey. NPS is designed to be tracked in waves, so recurring sends are the expected configuration here. FitSignal is a licensed Net Promoter® vendor.
PMF finds the market.
NPS® keeps the relationship.
They answer different questions at different stages, and they’re better together. Both run on the same customers, personas and delivery channels you’ve already set up.
“Would you be disappointed to lose it?”
- Measures whether the market needs you
- Once per user by default, deep free-text evidence
- Best before and during finding fit
“Would you recommend it?”
- Measures how the relationship is going
- Recurring waves, quarterly or rolling, tracked over time
- Best once fit is found and you’re scaling the base
Everything you already trust, pointed at loyalty.
Score, trend & segments
The −100 to +100 score with promoter/passive/detractor distribution, tracked by wave and broken down by the same personas as your PMF data.
The “why” behind the number
An open follow-up on every response, fed through the same word clouds and AI theme analysis, so detractor pain ranks itself by impact.
Same channels & API
Email waves, in-app widget, public link, REST API and webhooks: NPS® rides the delivery and integration rails that already exist in your account.
Done properly, under license.
Net Promoter®, NPS®, and Net Promoter Score® are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. FitSignal implements the methodology as a licensed vendor, using the canonical 0–10 question, the official score calculation, and correct attribution, so the number you report stands up anywhere it’s quoted.
Measure fit and loyalty
from one place.
Your customers, personas, channels and integrations power both: run the PMF survey and NPS® waves side by side from one account.