1. Overview

GroundForm Software LLC (“FitSignal,” “we,” “us”) respects your privacy. This policy explains what data we collect, why, and how we protect it.

2. Data We Collect

Account Data

When you sign up, we collect your name, email address, and organization name via our authentication provider (Clerk). We store an organization record linked to your account.

Customer Data

You may upload customer information (names, email addresses, custom fields) to send surveys. This data is stored on your behalf and you remain the data controller.

Survey Response Data

When your customers respond to surveys, we collect their answers including PMF ratings and free-text feedback. This data is stored and processed to generate your PMF analytics.

Usage Data

We collect anonymous usage analytics (pages visited, features used) via PostHog to improve the product. We use Sentry for error monitoring, which may collect technical details about errors you encounter.

3. How We Use Your Data

To provide and maintain the Service
To calculate PMF scores, generate word clouds, and produce analytics
To send survey emails on your behalf (via Resend)
To communicate with you about your account and product updates
To improve the product based on aggregate, anonymous usage patterns

4. Data Storage & Security

Your data is stored in Neon Postgres databases hosted in the United States. Files are stored in Cloudflare R2. We use encryption in transit (TLS) and follow industry-standard security practices. Access to production data is restricted to authorized personnel.

5. Third-Party Services

We use the following third-party services to operate FitSignal:

Service	Purpose
Clerk	Authentication
Neon	Database hosting
Vercel	Application hosting
Resend	Email delivery
Cloudflare R2	File storage
PostHog	Product analytics
Sentry	Error monitoring
Upstash	Rate limiting
Paddle	Payment processing

Each provider processes data in accordance with their own privacy policies.

We do not sell your data. We share data only with the third-party services listed above, as necessary to operate the Service, and when required by law.

7. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where we are required to retain it by law. Survey response data is retained as long as the associated organization account exists.

8. Your Rights

You have the right to:

Access your data (export via CSV from your dashboard)
Correct inaccurate data
Delete your data (by deleting your account or contacting us)
Object to processing of your data
Data portability — request a machine-readable export of your data

If you are in the EU/EEA, you have additional rights under GDPR. Contact us to exercise any of these rights.

9. Cookies

We use essential cookies for authentication and session management. We use analytics cookies (PostHog) to understand how the product is used. See our Cookie Policy for details.

10. Children's Privacy

FitSignal is not intended for use by anyone under the age of 16. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email at least 30 days before they take effect.

12. Contact

For privacy questions or data requests, contact us at support@fitsignal.com.

GroundForm Software LLC
Wyoming, United States

Privacy Policy