We want you to be happy with FitSignal. If it's not working out, we'll make it right.

Overview

If you're not satisfied with your purchase, you can request a full refund within 30 days of the charge. No questions asked.

What This Covers

All paid plans (Indie, Growth, Scale, Enterprise)
Both monthly and annual subscriptions
The most recent charge on your account

Annual plans refunded within 30 days of the initial charge receive a full refund. After 30 days, annual plans are not eligible for partial refunds, but you can cancel at any time and continue using the service until the end of your billing period.

How to Request a Refund

Email us at support@fitsignal.com with:

Your account email address
The reason for your refund (optional, but helps us improve)

That's it. We'll take care of the rest.

Processing Timeline

We'll confirm your refund request within 1 business day
Refunds are processed within 5–10 business days
The refund will appear on your original payment method

Payments are processed by Paddle, our merchant of record. The refund will appear on your statement as a credit from Paddle.

Exceptions

Refund requests made more than 30 days after the charge are reviewed on a case-by-case basis
Accounts terminated for violation of our Acceptable Use Policy are not eligible for refunds

Contact

Questions about refunds? Reach out to support@fitsignal.com and we'll be happy to help.